Treat Your Customers Like Gold with Expert Sydney Virtual Receptionists
Sydney is a very competitive city, behind the drop dead gorgeous beauty of the harbour and the glistening beaches is a dynamic economy of ideas, needs and aspirations. If your business is going to survive in Sydney and prosper, you’ve got to maximise relationships - you’ve got to get a handle on your customer service.
Sydney customers hate voicemail, they hate listening to a phone ringing on and on and on and they despise AI bots with their dull robot voices. You won’t win here in business with fake humans.
You have to treat your Sydney customers like gold and that means answering their phone calls promptly asap. And Sydney people like to be welcomed by a friendly Australian voice that knows what the weather is like today – someone who actually listens.
Our virtual receptionist team are real humans, local Australians, expert receptionists, who know what to say and how to say it. When we warmly welcome customers on behalf of your business, customers feel that they are being respected - and respect opens doors. Treat your customers like Gold – and your Sydney business will make you Rich.
So How Do Our Sydney Answering Services Work?
Well the first key point is that your call answering team are all local Australians. They are highly experienced receptionists used to talking with customers of Australian businesses just like yours.
Second thing to know is that we don’t just answer calls to your business without putting in the hard work. We’ll ask you all about your products and services and make sure your virtual reception team understands your business and the sort of calls they can expect.
Third thing, we’ll ask what sort of calls you would like to prioritise – what type of calls are so important that they should be transferred straight through to you or your staff.
Fourth, we’ll show you the call management software that you can use and how you can change your call greeting any time you like. So let’s get that call greeting in place. This is the exact welcome every caller will receive.
Fifth, we’ll check when you want your Sydney phone answering service to work – just during work hours? You can go the whole hog with 24/7 if you need.
Sixth, (and second last) we’ll check how you’d like to receive the summaries of each call – it’s usually by email but we can do SMS.
And finally we’ll set you up for our free 7 day trial – and there are no tricks, if it’s not for you, no problems. But we’re pretty sure, going on our track record, you’ll wonder why you didn’t use our call answering experts before.
Secure Every Sales Lead with 24/7 Sydney Phone Answering
The smart entrepreneur maximises opportunity. With global connectivity your best customers may physically reside in another time-zone. Do you want their business? Then treat them with respect and answer their calls live after 5pm your time - because it’s still 2pm their time! Thinking big outside the 9am -5pm box is just good business.
Sydney is the most well-known Australian city in the world and its products and services are sought after. Education, healthcare, real estate, fintech, medical research, tourism – Sydney has it all – and that’s why so many customers may be calling from another time zone, another country, another continent. Get those sales leads. Be available. Get live Sydney call answering experts taking calls on behalf of your business.
Answering calls outside of usual Sydney work hours isn’t just a given for different time zones – many customers in Sydney itself might call “after hours". If your business is plumbing or you’re an electrician or even a pet clinic or car repair shop – your customers are going to call you when they need you. “Normal” hours might never be normal for your business. That’s why using your local Sydney call answering service is so incredibly handy. Use their experience. It’s just being professional – and their filtering means you’re only going to be interrupted by $ calls that really matter.
Sydney Telephone Answering With Local Australian Receptionists
Our Australian virtual receptionists know the Australian business world because they live it every day. Your Sydney call answering team knows Sydney. Your customers will simply think they are talking to your own Sydney office reception, and they are, virtually.
Our Sydney Virtual Receptionists Protect Your Privacy
Call management for your Sydney business is a matter of choosing between three options.(And let’s not even think about voicemail or Bots or foreign call centres – you want to keep business, not lose it!).
The three options are 1/ Employ an in-house full-time receptionist and pay them the average $60,000 salary per annum plus super. 2/ Use a local Australian phone answering service like us 3/ Answer your business phone calls yourself – or have someone on your team act like a receptionist.
Now just on point 3 – even if your company has only one employee and that’s you, it doesn’t make sense to have your life and your privacy interrupted throughout the day – no matter where you are or what you are doing. It’s a big important point – a Sydney Virtual Receptionist service will protect your privacy. Think about it. Your call answering experts filter your calls. They present a highly professional image, they protect your privacy and only interrupt your day with the $ calls that really matter. If you are picking up the kids from school, that’s your time. Don’t think you’ll save a few dollars answering your own calls when callers can hear the laughter and fun. Stay private. Keep your home life and your work life separate. Use us.
Meet Challenges, Grow Faster With Sydney Phone Answering
Covid19 really taught a lot of lessons about business agility. Many businesses got caught out when all their assumptions about the normal business day went out the door. Big time. Just think of those businesses that relied on their receptionist coming into the office each day to sit behind the reception desk and take calls. And then the pandemic comes and the receptionist can’t come to work. For weeks.
With a virtual receptionist service you aren’t locked into a costly static world, hoping things will always stay the same. If one of your Sydney telephone answering team can’t answer calls, that’s never a problem, because you’ve subscribed to a virtual TEAM.
Using a call answering service like us just gives you some much flexibility. Maybe sometimes you want to take calls directly – that’s fine and then at peak times, what we all “overflow” times, just use your virtual team then.
Instead of being locked in by the restrictions of your work day or your receptionists work day, Sydney phone answering services sets you free, big time. Use our expert receptionists during local work hours or only after hours. Depend on us to cover the weekends or public holidays or rely on 24/7. This is the definition of flexibility.
With a virtual business service like virtual receptionists you can face challenges like Covid 19, because the service is dynamic, going virtual is dynamic. Your virtual reception team will really help business growth because we can be answering calls on behalf of your business any time you want us. And you just can’t grow your business without great customer service.
Mine Call Data GOLD with Call Answering for Sydney
What do you really know about your customers? Don’t you think it would be intelligent to understand the reasons why callers contact with your business? How many complaints do you receive each month, how many enquiries does your business receive each week? When are the peak times for calls ? What are the usual questions? Could you use that call data knowledge for your marketing?
Our call management software will help you make sense of your customer calls, we’ll help you analyse opportunities and concerns. Loyal customers and prospective customers have taken the time to call your business, don’t let this data gold fall through your fingers, sift it, analyse it, learn from it, profit from it. This is the new way, data mining. This is the old way. ” Many calls today?” ”Heaps!” ”What about?” “Lots of stuff”. “Anything in particular?” “I don’t know, I’ve been too busy. Sigh.