What is a virtual receptionist A virtual receptionist is similar to a live physical receptionist but with a lot more benefits. Firstly, with a virtual answering service you only need to pay for what you use rather than paying for idle time. This means that when things are slow in your Sydney office you are not liable for all those wages costs of the telephonist. Secondly, if your business is extremely busy and getting loads of calls you do not have to worry about how all of these calls are going to be answered. Regardless of when the call is received you can organise for us to answer it. In effect you can have an after hours answering service . We can allocate as many or as few telephonists as you need to get the job done. Thirdly, with a virtual staff member you don't need to worry about holiday pay, sick pay, overtime or superannuation. You simply pay for what you need.
How does it work It really is quite easy. Once you sign up for your free trial you will be allocated a telephone number. This number can either be a local Sydney number (or another local regional number if you want) or a 1300 number. THis allocated number is then the phone number that we answer and you will need to divert your existing number to this number. You then need to let us know what greeting our telephonists need to use when they answer your calls. This greeting is unique to your business and can be changed at any time that you like. Finally, you need to tell us how you want to receive your messages and we are ready to get started answering your calls.
How do I get my messages Once we answer your incoming call and deliver your customised greeting to your callers we will take a message from the caller. This message can then be relayed to you in one of two different ways. Firstly, you can opt to have that message sent to you via email. With the majority of our customers we find this to be the preferred option as almost everyone these days has a smart phone that can receive emails. The other way that you can get your messages delivered is via text message however this option incurs a small fee per message sent.
What does it cost It very much depends on how much you intend to use our service. Our basic package starts at $20 per month retainer with a small cost per call (excl gst). If you expect to be receiving a reasonable number of calls then it makes better financial sense to opt for a package price that includes a set number of calls. The majority of our customers end up paying between $50 and $60 per month for their service.
Do I need to sign a contract We don't believe in locking our customers into long term contracts and you will be able to cancel at any time with just one months notice. Our average customer stays with us for 3 years and stays with us because we provide an excellent level of service at an affordable price. We have spent many years building a state of the art telephone answering service to ensure that we deliver an incredible level of service to our customers each and every call.
How do I get started It's really easy. All you need to do is sign up for a 7 day free trial and you will be able to test drive our service for 7 days at no cost to you. We don't even ask for a credit card on sign up so it really is no obligation. If you are happy with the outcome of the free trial then you can talk to one of our helpful customer care representatives and we can upgrade you to a package that suits your call volume and your business. Don't worry, if your business grows or declines then there is the option to upgrade or downgrade these packages at any time.