What is a virtual answering service A virtual answering service is a service where a third party company is responsible for answering some or all of your incoming calls. We all know how distracting it can be to be sitting at our desk trying to focus on something complex when all of a sudden you get a telemarketer ringing up wanting to sell you solar panels or wanting your opinion on the latest political situation. When you employ a professional receptionist service like Virtual Office Sydney you can leave the telephone answering to us while you focus on the big picture items and making more money for your business.
How does it work It really is quite straight forward. Firstly, when you sign up for your free trial you will be allocated a telephone number for your account. This number can be either a local telephone number or a 1300 number (at a small fee). You then need to tell us what greeting you want us to use when answering your calls. This greeting can be totally unique to your business and can be changed at any time that you like. Once we have the greeting set you need to let us know how you would like us to deliver the messages to you. Messages can be delivered by either email or text message. Once all of this is in place you simply need to divert your existing business number to the number that we have provided and you are ready to go.
Who answers my calls We employ a team of local Australian receptionists to answer our customers calls. Unlike many of our competitors we have decided that despite the cost savings that can be achieved we do not want to send your calls to offshore call centres in Asia. Our receptionists are all professionally trained and experienced workers who understand the Australian business environment and local place names etc. Many of our customers report that their customers think that the receptionist is actually sitting in their office and is a physical member of their team.
Do you need to answer all of my calls? Not at all, we can answer as many or as few calls as you want. Many of our customers simply use us for overflow, an after hours answering service or when their existing receptionist is on leave or is off sick. A virtual answering service makes great sense when you have a marketing campaign or some sort of special event happening. We scale really easily so if you are getting one telephone call per hour or one hundred we will be able to help you out.
How much does it cost? We have a variety of packages available to suit businesses of varying sizes. Customers are able to upgrade or downgrade their packages at any time plus add a 24/7 service. You can customise your package to suit your call volume. It really is cost effective to go for a virtual answering service, many of our customers report saving as much as 40% of the cost of an in-house staff member. Our average small business customer spends around $100 per month on our service. Not a lot of money considering the peace of mind that can be achieved.
Am I locked in to a contract? Not at all, you can start and stop your service at any time. Many of our customers use us during busy periods and then answer their own calls during the not so busy times. Our service can be changed or cancelled at any time with just one months notice. Despite not locking our customers into contracts we find that our average customer stays with us for at least 3 years and many of our customers say to us that they wish they had found out about this service earlier as it has saved them so much time and made their business significantly more efficient.
How do I get started? Getting started is easy, all you need to do is head over to our signup page and set yourself up with a free trial. Alternatively, you can call one of our friendly sales representatives on 1300 132 087 and we can handle the whole process over the phone.