What is a phone answering service? A phone answering service or virtual receptionist is a service where your incoming calls can be diverted to a professional receptionist who is available to take those calls for you and either forward the important calls across to you or take a message and send that message through to either you or your staff.
How will it make me more money? The average manager spends around 20% of their time attending to either admin tasks or attending to time wasting incoming calls. With your own virtual receptionist you can win back that time and focus your attention on doing what you do best, bringing in more customers and growing your business.
How does it work? It really is quite easy. Firstly, when you sign up for a 7 day free trial you will be allocated a local telephone number. If you are in Sydney then that number would be a local Sydney 02 number. Once you have your unique number you will need to tell us what greeting you want us to use when we answer your calls. This greeting is unique to your business and can be changed whenever you want by simply logging in to our admin area and entering the new greeting. Now that you have your greeting set up you will need to tell us how you want to receive your messages. Messages can be sent by either SMS or email. If you choose to receive your message by email then there is no additional charge, if you select SMS then there is a small additional fee per SMS. Now all you need to do is divert your existing phone line to the number that we have allocated and you are ready to go.
Do I need to transfer all calls? Absolutely not. You can transfer as many or as few as you want. Some customers have all of their incoming calls diverted through our service and let us manage the whole reception process. Other customers just send us their overflow calls when they are really busy. Other customers again simply user us for after hours calls or calls received when their in-house receptionist is on annual leave or off on sick leave. It is totally up to you how you want to use our service and we provide total flexibility.
How much does it cost? The cost is very much dependant on the amount that you use us. For a small business who uses us just for the occasional overflow call the cost is generally around $100 per month. For a larger business that is channelling hundreds of calls through our service each month then the cost is likely to be $1,000 or more. Either way, our customers report that the overall cost of using our service is around 40% cheaper than the cost of employing an internal staff member to answer those calls. Another great thing about using our service is that the cost is tied to the level of service.
What types of businesses use your service? We have a whole range of businesses making use of our phone answering service. We are particularly popular with professional service firms like lawyers, accountants and consultants. We also have a whole range of businesses in the digital space that use our services, these include businesses like digital marketing companies, eCommerce companies, IT consultants and IT professionals. Regardless of the type of business that you operate, a phone answering service will be able to benefit your operation.
What do I do to get started? Why not sign up for a 7 day free trial and test out our service. There is absolutely no obligation to continue after the trial and you can register online on our signup page so you can register at a time to suit you. If you are not comfortable registering online then you can also give one of our helpful sales representatives a call on 1300 132 087 and they will also be very happy to help.