What Is A Call Answering Service?
A phone answering service or virtual receptionist is a model where your incoming calls can be diverted to a professional receptionist who is available to take those calls for you and either forward the important calls across to you or take a message and send that message through to either you or your staff. It is like you turbocharge your team!
An answering service can save you money. The average manager spends around 20% of their time attending to either admin tasks or attending to time wasting incoming calls. With your own virtual receptionist on the team you can win back that time and focus your attention on doing what you do best, bringing in more customers and growing your business.
>How do the answering services work?
It really is quite easy. Firstly, when you sign up for a 7 day free trial you will be allocated a local telephone number. If you are in Sydney then that number would be a local Sydney 02 number. Once you have your unique number you will need to tell us what greeting you want our team to use when we answer your calls. This greeting is unique to your business and can be changed whenever you want by simply logging in to our admin area and entering the new greeting. Now that you have your greeting set up you will need to tell us how you want to receive your messages. Messages can be sent by either SMS or email. If you choose to receive your message by email then there is no additional charge, if you select SMS then there is a small additional fee per SMS. Now all you need to do is divert your existing phone line to the number that we have allocated and you are ready for our team to start answering that inbound call.
Do I need to transfer all calls?
Absolutely not. You can transfer as many or as few as you want. Some customers have all of their incoming calls diverted through our answering services and let us manage the whole reception process. Other customers just send us their overflow calls when they are really busy. Other customers again simply user us for after hours calls or calls received when their in-house receptionist is on annual leave or off on sick leave. It is totally up to you how you want to use our service and we provide total flexibility.
Answering Services for your call
So what does an answering service cost.The cost of answering services is very much dependant on the amount that you use us. For a small business who uses us just for the occasional overflow call the cost is generally around $100 per month. For a larger business that is channelling hundreds of calls through our service each month then the cost is likely to be $1,000 or more. Either way, our customers report that the overall cost of using our service is around 40% cheaper than the cost of employing an internal staff member to answer those calls. Another great thing about using our service is that the cost of live answering is tied to the level of service.<
What types of businesses use a call answering service?
We have a whole range of businesses making use of our call answer service. We are particularly popular with professional service firms like lawyers, accountants and consultants who need live answering. We also have a whole range of businesses in the digital space that use our services, these include businesses like digital marketing companies, eCommerce companies, IT consultants and IT professionals. Regardless of the type of business that you operate, call answering services will be able to benefit your operation.
What Are The Benefits Of A Virtual Receptionist
In today's fast-paced business world, effective communication is vital for success. As a business owner, you understand the importance of answering calls promptly and professionally. However, handling every call can be challenging, especially when you are juggling multiple tasks simultaneously. That is where a virtual receptionist service can be an invaluable asset to your business. In this article, we will explore the benefits of utilizing a virtual receptionist service and how it can enhance your business operations.
One of the primary advantages of an answering service is the ability to answer incoming calls efficiently. A virtual receptionist can manage and answer calls on your behalf, ensuring that your clients receive a prompt and professional phone response. With a virtual receptionist, you can focus on your core business activities without interruptions from constant phone calls. Let us answer that call.
An important benefit of answering services is the cost-effectiveness it offers. Hiring a full-time, in-house receptionist can be expensive, considering the additional costs associated with employee benefits, training, and equipment. On the other hand, a virtual receptionist service allows you to pay only for the services you need. You can choose a call pricing plan that aligns with your business requirements and avoid unnecessary expenses.
Additionally, a call answering service can offer a wide range of call services beyond answering calls. They can schedule appointments, provide basic call information about your business, and even handle customer inquiries. This service focus allows you to streamline your business operations and free up your time to concentrate on more critical tasks.
Getting a virtual phone and answering for your business makes sense
Moreover, with the advancement of call technology, live answering via answering services now include features such as a virtual phone system. This system enables you to have a professional business phone number without the need for a physical office or traditional phone lines. When taken in conjunction with call handling you can manage your calls efficiently from any location, enhancing your business's mobility and flexibility. Our live answering can help you to grow your business.
Answering services for your business
For larger organisations, service outsourcing can provide corporate answering solutions for inbound services. Team answering can handle high call volumes, route calls to the appropriate departments, and maintain a centralized communication system. This centralized approach ensures consistent customer service and avoids the frustration of callers being transferred multiple times.
Answering services offer numerous call benefits to businesses of all sizes. From handling calls efficiently and cost-effectively to maintaining a professional image and providing round-the-clock support, a virtual receptionist can be a valuable asset to your business. Consider exploring the answering options available to find a virtual receptionist service that aligns with your business requirements and enhances your overall operations. One of the primary advantages of a virtual receptionist service is the ability to answer incoming calls efficiently. A virtual receptionist can manage and answer calls on your behalf, ensuring that your clients receive a prompt and professional response. With a virtual receptionist, you can focus on your core business activities without interruptions from having to answer constant phone calls.
Let our service answer that call. Divert your phone to our services 24/7
Furthermore, a virtual receptionist service can provide live round-the-clock support to answer that phone. They can handle calls even outside regular business hours, ensuring that no important calls are missed. This live 24/7 availability enhances customer satisfaction and can lead to increased customer loyalty and retention.
Answering services - The right service for your business
Another advantage of utilising live answering via answering services is the ability to maintain a professional image for your business. An answering service undergoes extensive training to handle calls professionally, using a polite and courteous tone. They can also follow specific instructions and protocols tailored to your business needs. By outsourcing your phone answering services to a virtual receptionist, you can be confident that our team are answering every phone call live and with utmost professionalism, leaving a positive impression on your clients.
Additionally, a virtual receptionist can offer a wide range of live services beyond answering calls. Our operators can schedule appointments, provide basic information about your business, and even handle customer inquiries and some data entry. This service focus allows you to streamline your business operations and free up your time to concentrate on more critical tasks. It makes sense to have each call answered promptly by our team. While we are on the phone giving out info, you can be building your business and working on plans. Answering services give you back the time that you need to take things to the next level.
How do I get started with your virtual receptionist service
Why not sign up for a 7 day free trial and test out our service. There is absolutely no obligation to continue with live answering after the trial and you can register online on our signup page so you can register at a time to suit you. We are an Australia based business and understand the business environment in Australia. If you are not comfortable registering online then you can also give one of our helpful sales representatives a call our contact centre on 1300 132 087 and our team will be very happy to help.