You might be wondering if purchasing a toll-free or 1300 number is going to help your small business at all. The short answer is that it will. It doesn’t matter if you are a big or small business, a toll-free number is going to be invaluable to you. Toll-free numbers can even help send more traffic to your business. There are a number of different reasons why this is the case, and if you carry on reading below, we are going to explain some of them.
Improve Customer Service Satisfaction
One of the reasons that a toll-free number is going to be invaluable to you is that it will boost your customer service satisfaction. Have you ever gone online and found that you can’t locate a number for a business that you are trying to contact? As well as being an annoyance, it also gives a bad impression about the company. It’s just a natural reaction we have to not being able to find what we need, we blame the company. So, a toll-free number can help you here.
A toll-free number will allow you to be available to take the call more easily. If your customers can get in contact with you easily, then it is likely that you will have fewer problems with customers complaining about not being able to get help from the company. Your customers are going to be able to call you any day, at any time and it isn’t going to cost them a thing. This will dramatically boost your overall customer satisfaction, and there is nothing like good word of mouth to send other people to your business.
If you are making it easier for your customers to reach you when they have an issue, you are ensuring that they stay with your company for the long run. People who like a company will typically recommend it to their friends and family, so this can drive more people towards your business.
Never heard of a vanity number before? Well, it’s simple really. You have the code that goes at the beginning of the phone number and then when you advertise your toll-free number, you use something memorable for the last load of digits. For example, if your number was 1300 228 466, you would market it as 1300-ACTION. This way, your number is easier for people to remember and they are more likely to commit it to memory. It is much easier to learn a word at the end of the number and turn it into numbers than it is to learn a whole phone number.
If you do this, people are going to be more likely to call you. This will boost your sales and send more traffic to your business than ever before. This makes having a toll free number a powerful marketing tool for your business that you need to keep up with the competition.
If you get a toll free number, you are going to be able to create extensions that allow you to see where the calls you are getting have been coming from. What we mean by this is that you are going to have an array of marketing tactics such as print ads, online ads and a website. So, how are you going to know which marketing tactic is bringing in the most traffic? If you get a toll free number and create different extensions for each individual marketing campaign, you will know which of your marketing tools is bringing the most people to your business.
Having a toll free number can increase the number of callers you get, which in turn can boost your sales. Knowing which of the campaigns these callers have come from can be a real help when you are looking at the marketing side of your company.
A Toll-Free Number Is Portable
If you want to move your business, your customers don’t need to know. If you have a toll free number, there is going to be no need to change this number if you up and move your business. If you only had a local number, this would have to change when your location did, and this can be confusing for some clients. Some may only have your old number and no longer be able to contact you, driving them away and to another business.
You can forward your calls to your cell phone, or any other phone. This is particularly useful if you are going to need to move your business in a hurry. Once you have purchased your toll-free number, it is yours for life. Unless you cancel the service of course, but what we mean is, even if you change provider, you can keep the same number.
You might not have an office. Nobody needs to know this if you have a toll free number. For all your customers know, you could be working from a table at Starbucks. A toll-free number makes your business look credible because it is what the big businesses are using today. You might think that these numbers are only for the big businesses on the market, but you would be wrong. Using this type of number is going to be useful for those who are just starting up their business and looking to enhance their image from the get-go. A toll-free number will do this for you as nobody will know where you are, or the size of your company.
If you are a small business, but you don’t want people to be deterred by your size, then this may be the best option for you. The more people that call you, the more potential clients you will have, and this will do wonders for your business’s reputation.
We hope that you have found this article useful and now understand what the benefits are of having a toll free number and how it can drive more traffic to your business. If you take this advice and get yourself one of these numbers, your business will be booming with traffic in no time.
What Virtual Office Sydney Has To Offer
Here at Virtual Office Sydney we offer our customers a 1300 service that they can tie in to their telephone answering service. Our service costs just $20 per month and you receive up to 500 minutes worth of calls. Basically, when someone rings the 1300 number the call will be answered by one of our professional receptionists and can then be either diverted to your local phone number or our receptionists can take a message and send that message through to your email. It is a really cost effective way of making your business look bigger than it actually is.
If your intention is to make your business look bigger than it actually is then maybe you should opt for a virtual address. We have prestigious addresses on offer in a number of grade A buildings in the Sydney CBD along with a whole range of addresses that are available in each Australian capital city. Why stop at one virtual address, why not go national and have one in each state!
If you would like to find out more in terms of what Virtual Office Sydney can do to help you grow your small business then why not give us a call today on 1300 132 087 and our friendly sales representatives will be more than happy to help.